Shipping policy

Shipping Policy

Michael Morelli Store — Supplements

Last updated: 2/13/2026

Thank you for shopping with Michael Morelli Store. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

  • Once an order has been processed, it cannot be modified or canceled.

Please note that processing time is separate from shipping time.

Shipping Rates & Delivery Estimates

Shipping charges and available methods are displayed at checkout.

Estimated delivery times (after processing):

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Delivery estimates are not guarantees and may vary due to carrier delays, customs processing, weather, or other circumstances beyond our control.

Shipment Confirmation & Tracking

  • A shipping confirmation email containing tracking information will be sent once your order ships.

  • Tracking updates are provided by the carrier and may take up to 24–48 hours to appear.

International Shipping

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

  • Delivery timelines may be extended due to customs clearance procedures.

  • We are not responsible for delays or packages held by customs authorities.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect or incomplete addresses may incur reshipping fees.

  • We are not responsible for packages delivered to an incorrectly provided address.

Lost, Stolen, or Damaged Packages

  • Once an order has been handed off to the shipping carrier, responsibility transfers to the carrier.

  • If your package is lost, stolen, or arrives damaged, please contact the carrier directly to file a claim.

  • If shipping protection or insurance was purchased at checkout, follow the instructions provided in your confirmation email to initiate a claim.

Delivery Issues

If your tracking shows delivered but you have not received your package:

  • Check with household members or neighbors

  • Contact your local carrier office

  • Allow 1–2 business days for possible delivery updates

We are not responsible for packages marked as delivered by the carrier.

Contact Us

For shipping-related questions, please contact us at:
Email: support@morellifit.zendesk.com
Response Time: Typically within 1–2 business days